You and Your Care

Your Person Centred Care Plan

Whatever service you are going to use us for we always work with you to design a Care Plan. Firstly we sort out what is important; both for you and to you. We look at what your life is like now; what is working for you and what is not working and what needs to change.

It is important that you are comfortable with the person who will be delivering your care; compatibility is the key to a successful care arrangement. We will suggest a PA/Carer with the right skills and characteristics for you. Please be assured, we always remember that in your house we are your guest.

Assessing Your Needs

We welcome Service Users and their families to visit us in our offices if they wish to. We can have an informal chat with you to discuss our services.

One of our Care Management Team will need to visit you at home where the care will be given to talk with you (and your family if you wish) and complete an assessment of your care needs before any care is provided.

We will then work with you to develop a Person Centred Care Plan which will take in to account your needs, your desires, your goals and the services that we are able to provide for you.

Our principle is that the Service User must always remain central when planning care.

Paying for Your Care

We provide care and support to those with Private Funding, Direct Payments, Social Services funding and those who are funded through Continuing Healthcare Services.

You may be entitled to one or more of the following: Direct Payment, Personal Budget, Individual Budget, State Pension, Pension and Savings Credit, Disability Living Allowance, Carer’s Allowance, Winter Fuel Payment, Cold Weather Payment or Disabled Facilities Grant.
You should contact the Local Authority in the first instance to see if you qualify for help with the cost of your care. This will be assessed based upon your Means and your Needs.

Please be aware that we have no influence over the money you receive from any other body in respect of your care needs.

Whichever way your care is funded you have the right to choose your care provider. You can speak to us directly, to your Social Worker if you have one or to Adult Social Care.

Private Funding

At least half of our clients fund their own care.

We know that paying for care in your home can be expensive, however it is often much cheaper than alternative residential care home options, and supports you to retain your independence.

We will work with you to devise a care plan that is both affordable to you and that meets your needs. We will review your care needs regularly, and our service can be flexible according to your growing or lessening needs.

We will provide you with a quotation, and schedule of fees when you start a service with us so that you are clear about the costs.

Direct Payments

You can apply for Direct Payments if you have been assessed as needing care that will be funded. Direct Payments allow you to easily choose and pay for the services you require.

There are different ways of receiving and using your Direct Payment, some of these are: a Self Managed Card Account, a Local Authority Managed Card Account, a Fully Managed Account Service using a third party payroll service such as People Plus (A4e) or Possability People.

Spring Care provides support to people who use any of these different DP options.