Domiciliary Home Care is the term used for any care that we provide to you at home, other than Live In Care.

We will plan with you a package of care that both meets your needs and is within your budget, 3 visits a day is a fairly usual care package, although you may just need us for a few hours a week to help with shopping and other domestic tasks. Our minimum visit time is 30 minutes and our minimum weekly service is 4 hours per week.

A lot can be achieved in 30 minutes, our staff are skilled at multi-tasking.  However if you like to take things more slowly, if you prefer your meals to be prepared from fresh ingredients, or if you have complex care needs then 45 minutes or 1 hour visit may be more suitable.

It is important to us that you are comfortable with the people who will be delivering your care.  If you are having daily visits from our Domiciliary Home Care team these will be delivered by a small team and not just one person.  Our team are all trained to the highest standards, it is however inevitable that you may get on better with some than with others.

We provide the following different visit types:

  • Daily visits (from once a day to multiple daily visits)
  • Weekly Shopping Call
  • Weekly Light Domestic Call
  • Respite Care (where we care for your loved one while you have a break)
  • Double Handed visits – 2 carers visiting together for example if you have moving and handling needs
  • Sleeping Nights (where a carer stays overnight and may be disturbed to support you)
  • Waking Nights (where a carer stays overnight and is awake all night to support you)

At our visits we can support you with:

  • Personal Care – Washing, Dressing and Continence management
  • Meal Preparation – which can include shopping, cooking and support with eating if required
  • Medication management – including ordering, collecting and administering medication
  • Domestic support – including light cleaning, laundry, shopping
  • PA support – including running errands, managing post, letter writing, paying bills
  • Companionship, Social support and Assisted Breaks
  • Home from hospital reablement – usually a short-term care package while you recover
  • Palliative and end of life care
  • Other more complex care activities (such as PEG; Catheter and Stoma care)

There are some services that we cannot provide, for example if they require the skills and expertise of health professionals or if they would put the carer and/or service user at risk. These include but are not limited to ear syringing, administering injections and lifting people from the floor unaided.